Far right lights are green, but I can’t make calls

This likely means your device is working, but doesn’t have strong coverage. We’d recommend: 

1. Unplug device from power source.
2. Toggle the power button/switch button on the back to turn off the device.
3. Check to make sure all lights are off on the device, if not, press the power button again to ensure that it is turned off.
4. Move the device to another outlet in your home, close to a window. 
5. If your device is a silver color, rotate the antennas around until they tighten and stand tall. If your device is black, this step is not necessary.
6. Plug the device back into power.
7. Press the power button on the back to turn the device on.

If this does not help, fill out the form below to contact our customer support.