The purpose of this article is to help you locate the account number and PIN for many US carriers. This is information we will need in order to move your number to our service. Please let us know if you run into problems or would like us to add any specific carrier to the list.
Airvoice Wireless – You Account # is the SIM Card number and password is last 4 digits of phone number.
Alltel – Account # is the 10-digit phone number and password is the 4 digit PIN.
AT&T Postpaid – Account number will be on the bill (it is NOT the phone number), enter it without the dash. Your PIN is usually the last 4 digits of your telephone number. It cannot be found on your bill, invoice or online account. You can call AT&T at 1-800-331-0500. For bundled bills, the account number will be a 12-digit number under your wireless account summary. Also, (only for bundled bills) you will need to call AT&T customer service for the passcode – it will be a 4 digit PIN number that they provide to you.
AT&T Go Phone – Call the AT&T Number Transfer Request Line at 1-888-898-7685 to get your account number – it is NOT listed on the online account. The passcode is your 4 digit PIN, set up initially when you opened the account: if you don’t remember if you’ll need to contact customer service at 1-800-901-9878
AT&T Landline – Account # is the 10-digit phone number and the PIN is the 4 digits to the immediate right of the phone number in the top right corner of your bill.
Black Wireless – see H2O below
Boost Mobile – Call Boost to get your account number. It is NOT listed on your online account. Call Boost at 1-888-266-7848 to get your 9-digit account number. To reach a live person, wait for the opening message to go to English. When prompted, enter your Boost phone number. Press option “4” when the system says “Technical Issues, press 4.” Next, listen to all of the 7 or so menu options. At the end of the all these menu options, wait 10 seconds, and you will be prompted to chat with a Boost Customer Care Representative by pressing “0” (zero).” When prompted, enter your 4-digit Boost PIN number. Then, wait to be transferred to a Boost Representative. Ask the account representative to give your the account number “for your personal record”. Your passcode is your 4-digit PIN with Boost, the same PIN that you login with.
Budget Mobile – Account number is listed on your account page. Passcode is the last four digits of your phone number.
BYO Wireless – Same as above
CenturyLink – Account number is in the upper right hand corner of your bill, it’s your phone number plus 3 digits. If you can’t find it you will need to contact CenturyLink at 1-888-638-6771. Passcode is 0000.
Chit Chat Mobile – To find your Chit Chat Mobile account number and PIN
- Log into your Chit Chat Mobile Dashboard to obtain porting information
- The account number is on the left side of your Chit Chat Mobile Dashboard
- The PIN/Passcode is the last 4-digits of your phone number
Comcast – You can usually find your account number in the upper right hand corner of any bill or invoice
PIN number – Your PIN would have been given to you by Comcast and is usually pre-selected. You can reset your PIN through your online account. You won’t be able to find your PIN on any bill or invoice
Consumer Cellular – Account number can be found online or by calling Consumer Cellular – it is a 9 digit number. There’s no passcode, so leave the PIN field empty. Consumer Cellular requires the last four digits of your SSN as well. After you’ve submitted the port request on the website, use the chat icon on the bottom right and let us know what they are so we can update your port request accordingly. You may also need to call Consumer Cellular’s porting department at (888) 750-5519 and ask them to manually release your number.
Credo Mobile – Text ACCOUNT to 27336 to get your Account Number. It is referred to as member number. There is no passcode, so leave the PIN field empty.
Cricket – Account number can be found on the online account under Account Settings. Also included in every text sent to all phones on the account in response to auto pay changes, payments made, & auto pay notifications. You can also get it by calling the Cricket Porting Department at 1-866-351-7678 (then option #2). The passcode is the four digit Authorization ID (or “AID”) that you set up when you activated when setting up your online account and which you need to enter when making changes to your account online.
EasyGo – You need to call the EasyGo Port-Out Hotline at 1-800-562-3229 or 1-800-643-4926 and ask them to release your number for porting and tell you your account # and PIN. They will ask you to provide the 3 most recent outgoing calls to verify that it’s your number.
FreedomPop – The account number and PIN are visible in your your FreedomPop online account under Port Out Info. In your account click the menu icon at the top left and choose Settings and then choose Port Out Info.
Google Voice – Account number is 10-digit phone number – passcode is the last 4 digits of the phone number, unless you changed it to something else. It’s the same pin used to access Google Voice voicemail from another phone. Customers full name and address must match. It will take 4 to 7 business days to complete. You’ll also need to unlock your number if you haven’t done so. There’s a $3 charge to port from google voice if the number wasn’t originally ported to Google Voice.
Google Project Fi – On the Project Fi website or app, choose Manage plan and then choose Cancel service, then choose Transfer your number to another carrier to see your account number and passcode.
GoSmart – The Account number is your phone number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don’t have a PIN you can set one up by calling 611 from your GoSmart phone and saying “no” when it asks you if you want to refill and then choosing “Manage my account” followed by “change my account pin”. Be sure the zip code on your port request matches what’s on your GoSmart account.
H20 Wireless – You need to call the H2O Port-Out Hotline at 1-800-562-3229 or 1-800-643-4926 and ask them to release your number for porting and tell you your account # and PIN. They will ask you to provide the 3 most recent outgoing calls to verify that it’s your number.
Lycamobile – Account number is 11 digits and you will need to call Customer Service at 1-866-277-3221 to get it. The PIN is your 4 digit CIP number. Lyca usually sends this number via text when you first register for your account on their website. If you don’t know it you will need to contact Customer Service at 1-866-277-3221
Magic Jack – Account number is displayed on your online account page or you can call customer service for it at 1-844-866-2442. Passcode is your login password or PIN. Before porting out, make sure your PIN is a 6 digit number. If it isn’t, change it by going to the Manage log-in tab of your online account page.
Metro PCS – The Account Number is a 9-digit number that can be found on your online profile. Go to MetroPCS.com > Login into your account > click on Payments > select any month. It should also be visible in the bill reminder text messages sent by Metro PCS
The PIN is the call-in pass code (generally 8-digit birth-date unless you’ve changed it)
Mint Mobile – Dial 611 from your cellphone or call 213-372-7777 to request your account number and PIN. They only provide this information to the account holder on call, not via email.
NET10 – Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number.
NET10 doesn’t use passcodes, so leave the PIN field empty
NumberBarn – The account number and PIN are visible on your online account.
Onvoy – You must contact Onvoy’s porting department by calling 800-933-1224 and pressing option 4 and then 3 for porting. The porting departments hours are 9am- 6pm CT.
Ooma – Account number is 1 plus your 10 digit phone number. Leave the PIN field empty.
Page Plus – Account # is the 10 digit phone number. Passcode is always the last 4 digits of the phone number, unless you have changed it.
Puppy Wireless – The account number is on the left side of your Puppy Wireless Dashboard. The pass code is the last four numbers of your phone number, unless you changed it.
Real Mobile – Account number is your 10 digit phone number. Passcode is 1234.
Red Pocket – You have to call Red Pocket support to get your account number and passcode.
Republic Wireless – The account number is your phone number. The passcode can be found in your online account portal in the account settings section.
RingPlus – Login to your RingPlus dashboard, click the name of the account you wish to port out. On left, click Porting Your Phone Number under Device. Click the Port Out Your Number tab to view your account number which is your phone number and your passcode which is your phone’s 6-digit MSL.
SafeLink Wireless – Account number is the phone’s serial number IMEI or MEID. There’s no passcode, so leave the PIN field blank.
Selectel Wireless – Account # is an 8-digit number, labeled “Account” that’s displayed on you online account page after you log in. Passcode is your 4 digit PIN if you set one up. If you don’t know it you will need to call customer support at 1-877-218-5744
Spectrum – The account number can be found in the upper left-hand corner of your bill. They don’t require a PIN, so you can leave it empty, or use your zip code. You may need to call them for a manual release of your number
Simple Mobile – Account number is the last 15 digits of the SIM ID and the passcode is the last 4 digits of the SIM ID.
Sprint (postpaid and prepaid) – Account # is NOT phone number, it’s is a 9-digit number which can be found at the top center of your bill and on your online account page. Your passcode is your “call-in” passcode when you call customer service. You can set up or change your PIN on your online account page. If you do not have access to your online account, you can call Sprint at 1-888-211-4727.
Straight Talk – Call Straight Talk and ask them to release your number for porting. Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the Straight Talk website by clicking Add (or Edit) Nickname.
Passcode can be found on your online Straight Talk My Account page by clicking Update Personal Profile where it’s listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting.
Telcel America – Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the Telcel America website by clicking “Add (or Edit) Nickname”.
Passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it’s listed as Current Security PIN. If that field is blank, be sure to set up a passcode PIN before porting.
Tello – You need to call Tello to get your account number. Tello doesn’t use passcodes, so leave the PIN field blank.
Ting – Log into your Ting account online. Click Account Settings, scroll to the bottom of the page and click Port out information to view your account number and PIN (passcode).
Total Wireless –
- Account number: Your phone’s IMEI, which can be found in the settings of your phone or sometimes by dialing the *#06# prompt.
- PIN number: The default PIN is 0000 unless you have changed it to something else. If you are unsure you can reach Total Wireless at 1-866-663-3633.
TPO – Account numbers and passcodes are only available by calling customer service at 844-876-8326.
T-Mobile Postpaid – 9 digit account number (NOT phone #) which can be found in the upper right-hand corner of any bill or in your online account. For the PIN, you’ll need to contact T-Mobile at 1-877-453-1304
T-Mobile Prepaid – Your 11 digit phone number (1-NNN-NNN-NNNN) is the account number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don’t have a PIN you can set one up by calling 611 from your T-Mobile phone and saying “no” when it asks you if you want to refill and then choosing “Manage my account” followed by “change my account pin“. If you forgot your PIN number or need other help call the porting department at 1-877-789-3106.
TracFone – Call TracFone and ask them to release your number for porting. Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the TracFone website by clicking “Add (or Edit) Nickname”.
Passcode can be found on your online TracFone My Account page by clicking Update Personal Profile where it’s listed as Security PIN. If That field is blank, be sure to set up a passcode PIN before porting.
Ultra Mobile – Dial 611 and press 5 to see your account number. Or call Ultra customer service at 888-777-0446 to get your account number. The passcode is the last four digits of your Ultra Mobile phone number.
US Cellular – Account number is on the top left corner of you online account page. Passcode is the last 4 digits of your phone number.
US Mobile (GSM LTE and Super LTE) – Contact US Mobile support via chat or call 611 from your phone for your account number and PIN.
Verizon Postpaid– Account number can be found on the bill or online account (Verizon>Account >Account Overview-account number listed at top). It ends in -00001 but should be entered without the dash. The PIN is a 6- digit number. If you don’t know your account PIN you can reset it on your online Verizon account or you’ll need to reset it by calling Verizon Customer Support at 1-800-922-0204
Verizon Prepaid – Account Number is an alphanumeric string that usually starts with “A”. You have to contact Verizon to get it. Passcide is the last 4 digits of your phone number unless you changed it.
Note: You’ll need to contact our customer support after you’ve submitted the port request so we manually add the ‘A’ to the account number.
Virgin Mobile – You need to contact Virgin Mobile customer service to get your account number – it will be a 9-Digit number – and the passcode is usually the customer’s birthday in 6-digit format (2-digit month/2-digit day/2-digit year…example: 011065 for January 10th 1965) UNLESS you changed it to something else.
Walmart Family Mobile – The account number and passcode are displayed on your My Account page.
Wing Alpha – Call Wing at 1-888-800-9921 to get your account number. The PIN would be the 4-digit PIN you selected when signing up for Wing Alpha initially.
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